Darling Walks Privacy Policy
At Darling Walks, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, booking platform, or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and payment details when you book a tour or interact with us.
- Non-Personal Information: We may gather data about your browsing behavior, such as IP address, browser type, and pages visited, for analytical purposes.
Use of SMS Communications
Welcome to Darling Walks SMS Communications. We are happy to provide SMS services to streamline the communications process during your booking and leading up to your tour.
If you would prefer to communicate with us at Darling Walks via SMS rather than phone or email, you may opt in or out of this service when you book.
Examples of this communication would be:
- Reminders of your upcoming scheduled tour
- Cancellations due to extreme weather events, air quality, or schedule conflicts
- Assistance finding your meeting location
- Letting you know that your guide is waiting for you at the designated location
- Responding if you message us asking for help
SMS messages will be received from a Darling Walks phone number. Consent to receive SMS communications is captured when you make a booking.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
How We Use Your Information
We use the collected information for various purposes, including:
- To process your bookings and manage your reservations.
- To communicate with you regarding your tours and provide customer support.
- We will communicate with you via email, phone call, or SMS, based on the information and consent provided.
- To improve our website and services through analysis of user behavior.
- To send promotional materials and updates about our services, if you have opted to receive them.
Sharing Your Information
We do not sell, give, or rent your personal information to third parties under any circumstances. However, we may securely share your data with:
- Service Providers: Trusted partners who assist in providing our services (e.g., our booking platform and payment processing). This is for the sole purpose of managing reservations, not for marketing, advertising, or monetary purposes.
Data Security
We implement various security measures to protect your personal information, including:
- Use of encryption for sensitive information during transmission.
- Regular security assessments and updates to our systems.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the information we hold about you.
- Correction: If you believe your information is inaccurate, you can request a correction.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Opt out: You may opt out of any services such as SMS, newsletters, communications, and notifications at any time.
Cookies
Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through our contact form.